The application of quality and leadership principles to systems and processes of all types.*** The cost is astronomical, the benefit is unsurpassed. Concepts from social, organizational, industrial, clinical and abnormal psychology, quality systems, leadership and related areas are cordially invited.
Friday, December 13, 2013
A system of systems
An organization is comprised of a system of human systems, the quality of which is determined by such factors as process, service and product integrity, productivity, timeliness, organizational commitment, culture and climate. The mental, emotional and physical wellness of the business owners, leaders and employees impacts their relationships with internal and external customers and applies to ALL organizational sectors, including, industry, academia, government, non-profits, families and more. Stress levels and associated mental and physical resilience are important factors in this regard. More to follow
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